Our policy lasts 25 days. If 25 days have gone by since your purchase, unfortunately we can’t offer you a (full) refund and exchanges will be subject to an inspection. Postage is not refundable.
Items listed via Ebay are subject to a 30 day returns amendment.
Items listed on Amazon are subject to a 30 day returns amendment.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Items that have been used after purchase are not eligible for returns or refunds.
Additional non-returnable items:
- Gift cards
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us via Email.
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: wulff den deli ltd, 20-22 Wenlock Road, Suite LP45322, London, N1 7GU, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should securely mail your product to:
Wulff Den Deli Ltd
20-22 Wenlock Road,
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you have asked us to arrange the return and we have provided a paid return label, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over £75, you should consider using a 'Tracked' shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.